Meet the TLC Care Club
A little TLC.
All year long.
Keeping a home comfortable takes more than one service visit. Our Care Club gives your heating and cooling system regular attention—and gives you a caring, local team to call when questions come up.
Simple, clearly explained maintenance and priority service for members who want to plan ahead.
Comfort with care, season after season
Easy-to-understand annual pricing.
No complicated package names. The Care Club is priced per enrolled system, with two maintenance visits per year for each enrolled system.
We’ll discuss your equipment and the maintenance scope with you before you enroll.
Your annual membership
per yearFirst enrolled system
per yearEach additional system
Two maintenance visits per enrolled system, every year, plus priority service for members.
The membership benefits
Real benefits. Thoughtful care.
Care Club is about more than checking equipment twice a year. It’s about taking care of your comfort, helping you plan ahead, and giving you practical savings when you need service.
Heating and cooling maintenance
Two scheduled maintenance visits each membership year for every enrolled HVAC system.
Save on qualifying HVAC repairs
Members receive 10% off eligible repair work. Complete system and duct replacements are not repair-discount items.
System replacement credit
Earn $100 after each completed membership year toward a qualifying full-system replacement installed by TLC. Credits accumulate up to $1,000 per customer account.
Help when your system needs attention
Members receive priority for same-day service when our daily scheduling capacity permits. If we’re fully booked, we’ll prioritize your next available appointment.
And the details that make a difference
25% or more off diagnostic fees
Enjoy reduced diagnostic rates during regular hours, after hours, on weekends, and for emergency calls. See your exact member savings below.
Routine coil cleaning
Cleaning of accessible outdoor condenser coils and routine care of accessible indoor coil surfaces, as appropriate for your equipment.
Condensate drain maintenance
Routine clearing and flushing of accessible condensate drain lines to help reduce the risk of clogs and water backups.
System performance checks
Equipment-specific checks of applicable airflow, electrical components, controls, and operating performance.
Detailed maintenance report
Clear documentation of system condition, inspection results, and recommendations, with photos where applicable.
Seasonal service reminders
Helpful reminders to schedule your included heating- and cooling-season maintenance visits.
Care Club members save 25% or more on diagnostic fees
Know the cost before you schedule. Member rates apply during regular business hours and to after-hours, weekend, and emergency diagnostic calls.
Regular diagnostic: $79
Member: $59You save $20 on the diagnostic fee.
Regular diagnostic: $129
Member: $95You save $34 on the diagnostic fee.
Diagnostic fees cover diagnosis only. Repairs, parts, and other approved work are quoted separately.
Good to know
Same-day priority: Same-day visits are offered while operating hours and appointment capacity allow. Once our daily schedule is full, members receive priority for the next available opening. Same-day service is not guaranteed.
Included cleaning: Care Club includes routine maintenance of accessible components. Deep chemical coil cleaning, coil removal, extensive drain obstructions, parts, and corrective repairs are not included and would be discussed separately.
Replacement credits: Credits accrue at $100 for each completed membership year, up to $1,000 total per customer account (not per system). They may be redeemed toward a qualifying complete system replacement installed by TLC while the membership is active.
What to expect
Thoughtful care, not a checklist rush.
Get to know your system
Tell us how your home feels, how your equipment has been performing, and what concerns you most.
Keep up with maintenance
Receive two maintenance visits per covered system during the membership year, with checks suited to your equipment and agreed service scope.
Understand what we find
We explain maintenance findings and discuss recommended additional work separately so you can make informed decisions.
Care Club questions
Good questions deserve clear answers.
Is same-day service guaranteed for Care Club members?
We give members priority for same-day appointments when operating hours and available scheduling capacity allow. Once the day’s schedule is full, we prioritize the next available appointment. Same-day service is not guaranteed.
How much are diagnostic fees for Care Club members?
Care Club members save 25% or more: $59 instead of $79 during normal business hours, and $95 instead of $129 after hours, on weekends, and for emergency calls. Repairs and parts are quoted separately.
How does the $100 annual replacement credit work?
For each completed membership year, $100 is added to one replacement-credit balance per customer account, up to $1,000 total. The credit may be used toward a qualifying complete HVAC system replacement installed by TLC while your membership is active. The credit is per customer account, not per enrolled system.
What coil and drain cleaning is included?
Routine cleaning of accessible coil surfaces and routine condensate drain clearing or flushing are part of the appropriate maintenance visit. Deep chemical cleaning, coil removal, significant obstructions, and corrective repairs are separate services that we’ll discuss with you before proceeding.
Is the Care Club price per system?
Yes. Membership is $179 per year for the first enrolled system and $129 per year for each additional enrolled system.
How many maintenance visits are included?
Two maintenance visits per enrolled system during each membership year, plus priority service for members. We’ll discuss the maintenance scope applicable to your equipment.
Are repairs automatically included?
Maintenance and repair serve different purposes. We explain any repair concerns we identify and discuss separate work before it proceeds.
How do I get started?
Call TLC or use the service request form. Tell us how many systems you have so we can review the membership details and your next steps.
We’re here for your comfort
Let’s take good care of your home.
Questions about your equipment or membership? We’ll take the time to talk it through with you.
Comfort Is Our Promise, Care Is Our Passion.